This Privacy Policy describes Dewa77's data collection and usage practices. By using our platform, you agree to this Privacy Policy. Please read it alongside our Terms & Conditions us for a full overview of your service agreement with dewa77.
1 Introduction
Dewa77 ("we", "our platform") is committed to protecting the privacy of all users who access the website dewa77.my and related services. This Privacy Policy is written to clearly explain the types of personal data we collect, the purposes for collection, how we use it and the rights you hold as a data subject.
As an online sports betting and casino platform serving Malaysian players, we understand that your trust is our most valuable asset — and we will never abuse it. All data you provide, whether during account registration, deposits via Touch 'n Go eWallet, GrabPay, DuitNow, or FPX, or while playing slots, live casino, or Sports Betting, is handled with the utmost care and integrity.
This policy applies to all individuals who use dewa77's services, including registered members, website visitors and anyone who interacts with our platform through any channel.
2 Data We Collect
Dewa77 collects various categories of personal data depending on how you interact with our platform. Below is a detailed breakdown by category:
| Data Category | Sample Information | Collection Method |
|---|---|---|
| Personal Identity | Full name, MyKad number, date of birth, gender | Registration form, KYC verification |
| Contact Information | Malaysian phone number, email address, residential address | Registration forms, profile updates |
| Financial Data | Bank account number, e-wallet owner name (TNG, GrabPay, DuitNow) | Deposit & withdrawal process |
| Technical Data | IP address, device type, web browser, operating system | Automatically during platform use |
| Activity Data | Betting history, game types played, session duration | Automatically during gameplay |
| Communication Data | Customer support chat logs, emails sent to us | Interactions with the support team |
We never collect credit or debit card information directly. All financial transactions are processed through licensed payment gateways using end-to-end encryption.
3 How We Use Your Data
Dewa77 uses your personal data solely for legitimate and reasonable purposes. Below is the full list of how your data is used:
- Account management: Creating, verifying and managing your member account at dewa77.
- Transaction processing: Processing deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as handling withdrawal requests.
- Identity verification (KYC): Ensuring compliance with anti-money laundering (AML) laws and know-your-customer (KYC) requirements.
- Fraud prevention: Detecting and investigating suspicious activity to protect all members and the integrity of the platform.
- Customer support: Resolving complaints, responding to enquiries, and providing technical assistance.
- Experience personalisation: Displaying bonus offers, promotions and content relevant to your gaming interests.
- Service communications: Sending important notifications related to your account, security, and policy updates.
- Analytics & improvement: Analysing usage patterns to improve platform design and user experience.
- Responsible gaming: Monitoring betting patterns to identify members who may need support and providing appropriate limit-setting tools.
4 Data Sharing
Dewa77 does not sell your personal data. However, in certain circumstances, we may need to share your information with the following parties:
- Payment providers: Approved payment gateways such as DuitNow, FPX, Touch 'n Go and GrabPay operators to process your financial transactions.
- Game software providers: Gaming technology companies that provide slots, Live Casino and Sports Betting platforms. They receive only the minimum data required to operate the games.
- Cloud service provider: Server infrastructure providers that store our data in a secure, encrypted environment.
- Legal authorities: Law enforcement agencies, courts, or regulatory bodies when required by Malaysian law or a valid court order.
All third parties that receive data from dewa77 are bound by strict data protection agreements and are prohibited from using your information for any purpose other than what is specified in their service agreement with us.
5 Data Storage & Security
Your data security is Dewa77's top priority. We implement comprehensive technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction:
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
- Sensitive data in the database is encrypted using the latest industry standards.
- Role-based access controls — only authorised staff can access members' personal data.
- 24/7 security monitoring for suspicious server activity.
- Regular security audits and penetration testing by independent cybersecurity experts.
- A clear incident response procedure to ensure members are notified within 72 hours in the event of a data breach that affects them.
Your personal data is retained for as long as your account remains active on Dewa77. Following account closure, we retain certain records for 7 years to comply with Malaysian legal and regulatory requirements, after which data will be securely deleted or anonymised.
6 Cookies & Tracking Technologies
Dewa77 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
| Cookie Types | Purpose | Duration |
|---|---|---|
| Session Cookies | Maintaining your login state during an active session | Expires when the browser is closed |
| Preference Cookies | Saving your language settings, theme and game preferences | 30 days |
| Analytics Cookies | Understanding how members use the platform to drive improvements | 90 days |
| Security Cookies | Detecting and preventing fraudulent activity and unauthorised access | 7 days |
You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the dewa77 platform.
7 Your Rights
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by Dewa77:
Requesting a copy of all personal data we hold about you.
Request correction of inaccurate or incomplete data.
Requesting the deletion of your personal data under certain circumstances.
Object to the processing of your data for direct marketing purposes.
Receive your data in a machine-readable format.
Withdraw your consent to data processing at any time.
To exercise any of the above rights, submit a written request to privacy@dewa77.my. We will process your request within 14 business days.
8 Cross-Border Data Transfers
In certain operational circumstances, your personal data may be transferred to or stored on servers located outside Malaysia, particularly in connection with game software providers and international cloud infrastructure.
Whenever your data is transferred outside Malaysia, Dewa77 ensures that equivalent or higher protections than PDPA 2010 standards are applied through:
- Binding data processing agreements with overseas providers.
- Security assessments are conducted before engaging any new vendor that handles member data.
- Use of internationally recognised standard contractual clauses to protect your rights.
9 Children's Privacy
The Dewa77 platform is strictly limited to individuals aged 18 and above. We do not knowingly collect any personal data from children or minors.
Should we discover that data belonging to a minor has been collected inadvertently, we will take immediate action to delete that data and terminate the associated account. Parents or guardians who become aware that their child has provided us with personal information are requested to contact us immediately at privacy@dewa77.my.
10 Links to Other Sites
The dewa77 platform may contain links to third-party websites or services in certain contexts. dewa77 is not responsible for the privacy practices or content of those external sites.
We encourage you to read the Privacy Policy of each website you visit separately. This Privacy Policy applies only to information collected through the dewa77.my and our related services directly.
All games available on Dewa77 are operated through licensed game software providers. Each provider's privacy policy may differ, and we encourage members to review their respective policies where necessary.
11 Privacy Policy Changes
Dewa77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in law, technology, or our business operations. Whenever an amendment is made, the "Last updated" date at the top of this page will be revised.
For amendments deemed material or that significantly affect your privacy rights, we will notify you by email or in-platform notification at least 7 days before the changes take effect. Continued use of the platform after the effective date will be considered acceptance of the updated privacy terms.
12 Contact Us
If you have any questions, concerns or wish to exercise your data rights, please contact the dewa77 Data Protection Officer (DPO) through the following channels:
- Privacy Email: privacy@dewa77.my
- General Customer Support: support@dewa77.my
- Live Chat: Available 24/7 via the chat icon at the bottom right of the platform
We are committed to responding to all privacy-related enquiries within 3 working days and complete all data rights requests within 14 business days from the date a complete request is received.
For your security, please do not send sensitive information such as passwords, full identification card numbers, or financial details via email. Use the secure in-platform channels for such matters.